PRIVACY POLICY
This policy covers the way Multicraft Digital Technologies Pvt. Ltd. treats personal information that the Company receives and collects, including information related to Customer’s past use of the Company’s products and services. Personal information means information about Customers which identifies them like Customer’s name, address, e-mail address, phone number etc.
At Multicraft Digital Technologies Pvt. Ltd., we value your trust. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us or with our platform.
- Information We Collect
We may collect the following types of data when you register, interact with, or use our services:
-Personal Identification Data: Name, mobile number, email address, residential address.
-KYC Documents: Aadhaar, PAN, or other government-issued ID proofs.
-Device Information: IP address, device type, browser type, access time, and geolocation data.
-Referral and Network Data: Referrer ID, referral history, network structure, and earnings.
-Payment Information: Bank account details, UPI ID, or wallet credentials for commission disbursements.
- How We Use Your Data
We use your personal information to:
-Provide and maintain our services, including tracking user activity and service performance.
-Register, verify, and authenticate users (Subscribers, Local Providers, Channel Partners).
-Monitor and manage referral activities and calculate commissions.
-Improve our platform, tools, and customer support experiences.
-Fulfill legal, regulatory, and compliance requirements.
Communicate with you via multiple channels for service-related or promotional purposes, including:
-SMS marketing
-RCS (Rich Communication Services) messages
-WhatsApp marketing
-Email newsletters
-Voice calls (manual or automated)
-Push notifications through our apps or websites
-Social media platforms (Meta, Instagram, YouTube, Telegram, etc.)
-In-app chat and system notifications
-Any other means permitted by you via opt-in channels
- Data Sharing & Disclosure
We do not sell or rent your personal data. We may disclose your data to:
-Authorized Service Providers: For identity verification, SMS/email communication, marketing automation, CRM systems, and payment processing.
-Partner ISPs/Operators: Only as necessary for service activation, delivery, and onboarding processes.
-Law Enforcement/Regulatory Authorities: If required by applicable law, legal processes, or government regulations.
- User Consent
By registering or using our platform, you agree to the collection, use, and processing of your information as per this Privacy Policy. You may withdraw your consent by writing to us at any time. However, this may restrict your ability to access certain services.
- Data Security
We implement industry-standard security measures including:
-SSL encryption
-Role-based access control
-Secured servers and firewalls
-Routine audits and vulnerability testing
-Your data security is a top priority, but no system is completely immune to risks.
- Cookies & Tracking Technologies
Our platform may use cookies, pixels, and analytics tools to:
-Store user preferences
-Understand user behavior
-Optimize performance
-You can control cookie behavior through your browser settings.
- Third-party Links
Our platform may include links to third-party websites. We do not control and are not responsible for their privacy practices or content.
- Your Rights
You may, at any time:
-Access or request a copy of your data
-Correct inaccuracies in your information
-Request account deletion or data erasure
-Object to certain forms of processing
-Lodge a complaint for misuse or misrepresentation
- Grievance Redressal
If you have concerns or questions related to your privacy, please contact:
Grievance Officer
Multicraft Digital Technologies Pvt. Ltd.
Email: info@multicraft.in
Phone/WhatsApp: +91 9699-270-270
Collection and General Use of Personal Information
The Company collects personal information when customer registers for the purpose of using Company’s products, when the Customer registers for visit the Company web pages or the pages of certain partners of the Company. The Company may mutually use personal information that is obtained from business partners or other Companies. The Company has the right to deliver the Customer’s information to its business associates, franchisees without referring the same to the Customer.
When the Customer registers with the Company, the Company receives information about the Customer’s name, telephone number, e-mail address, P.O. address, birth date, gender, occupation, industry, and personal interests and any other ID related to the specific service Customer applies for. When the Customer registers with the Company and sign in to Company’s services, the Customer acquires a status of valued one. The Company collects information about Customer’s transactions with the Company and its business partners included. Information is collected about Customer’s use of the demanded products. The Company can use this information to customize its products. The same includes anonymous reporting for internal and external clients.
Sharing and Disclosure of Personal Information
The Company does not share personal information about the Customer with other parties.
Changes of Privacy Policy
The Company may update this policy and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the Customer.